Refund policy

Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be unopened, unused, and in its original packaging. Window film that has been cut, applied, or removed from its packaging cannot be returned. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@hohomy.com with your order number. Do not send any item back before your return has been approved — we'll provide the return address and instructions once it is. Items sent to us without an approved return will not be accepted.

For change-of-mind returns, return postage is at your own cost. Where a product is faulty, is not as described, or does not do what we said it would do, we will cover the cost of return postage.

You can always contact us for any return question at info@hohomy.com.

Damages and issues

Please inspect your order as soon as it arrives. If an item is faulty, damaged in transit, or you have received the wrong item, contact us at info@hohomy.com within 7 days of delivery with photos so we can assess it and make it right. This 7-day period is to help us resolve issues quickly and does not limit your rights under the Australian Consumer Law.

Please note that our film is designed for one-way daytime privacy. It provides privacy during daylight hours when the outside is brighter than the inside. At night, when interior lights are on, the effect reverses and the film will not provide privacy from outside. This is a normal characteristic of this type of film and is not a fault.

Exceptions / non-returnable items
Certain items cannot be returned for change of mind. These include film that has been cut, applied, or removed from its original packaging, and custom-cut sizes made to your specifications. Gift cards are also non-returnable. Please get in touch if you have questions about your specific order.

We do not offer change-of-mind returns on discounted items or gift cards. This does not affect your rights under the Australian Consumer Law if a product is faulty, is not as described, or does not do what we said it would do.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hohomy.com